SMB SaaS
Level Feedback
Automated Reputation Management for Small Businesses
May 2026 – Present
FounderSaaSSMB
The Problem
Small businesses lose customers every day because they can't respond fast enough to reviews, can't manage their Google Business Profile effectively, and don't have time for the admin overhead of reputation management. Their competitors with proper review systems are eating their lunch.
Key Features
Google Business Profile Automation
Auto-publish posts, respond to reviews, and manage Q&A.
Review Monitoring
Real-time alerts for new reviews across platforms.
Twilio SMS Campaigns
Automated SMS follow-ups to collect customer feedback.
Stripe Billing
Subscription management with usage-based tiers.
Claude AI Integration
AI-generated review response drafts.
Event-Driven Core
RabbitMQ + Firebase for reliable async processing.
Tech Stack
Frontend
Next.jsTypeScript
Backend
FirebaseRabbitMQ
Integrations
StripeTwilioClaude APIGoogle APIs
Infrastructure
Vercel
Results
May 2026
Launched
Claude AI
AI-powered review responses
Automated
Full GBP management workflow