Level Feedback
Automated review replies for restaurants and auto shops — no manual work required.
Level Feedback is a reputation management SaaS that generates professional, contextual responses to customer reviews and publishes them directly to Google — so business owners spend minutes, not hours, managing their online presence. It is built specifically for small and medium-sized businesses in the food & drinks and automotive sectors across the USA.
- Founder
- SaaS
- SMB
The Problem
Restaurant and automotive business owners lose visibility every day because they cannot respond to reviews consistently. Manual review management takes time owners do not have. Unanswered reviews damage local search rankings and erode trust with potential customers.
What Level Feedback does
Automated Professional Replies
Level Feedback reads each review and generates a contextual, tone-aware response using the Claude API. One click submits the reply. Owners get professional responses without writing a single word themselves.
Google Business Profile Integration
Reviews from your Google Business Profile appear directly inside the Level Feedback dashboard. You read, edit if needed, and submit — without opening Google, switching tabs, or managing logins separately.
Local SEO Improvement
Responding to reviews is a confirmed Google ranking signal for local search. Every published reply through Level Feedback contributes to the activity signals Google uses to rank businesses in local results.
Review Management Dashboard
All reviews are surfaced in one place, filterable by rating and reply status. Owners can see at a glance what needs attention, what has been replied to, and how their overall reputation looks.
Token-Secured OAuth Flow
Connecting a Google account is handled through a standard OAuth 2.0 flow. All credentials are stored with AES-256 encryption and refresh automatically, so the connection stays active without requiring owners to re-authenticate.
How it's built
Frontend
- Next.js
- React
- TypeScript
Backend
- Next.js API Routes
- Vercel
Database & Auth
- Firebase Firestore
- Firebase Auth
- Google OAuth 2.0
AI & Security
- Claude API (Anthropic)
- AES-256 encryption
The architecture minimizes operational overhead — serverless where possible, managed services for auth and data, encryption handled at the storage layer.
- Vercel serverless over a dedicated backend — The API surface is modest and event-driven. Serverless routes on Vercel eliminate infrastructure management without sacrificing response times for the request patterns this app generates.
- Firebase Firestore over a relational database — Review data arrives asynchronously and read patterns are dashboard-driven, not relational. Firestore's real-time sync fits that model better than polling a SQL database for new records.
- Claude API for response generation — Claude handles nuanced tone matching well. A one-star complaint and a four-star compliment need meaningfully different responses. Generic templates do not hold up at scale.
- AES-256 encryption for OAuth tokens at rest — Google OAuth credentials give the app the ability to post on behalf of a business. Storing tokens encrypted means a database breach does not automatically expose Google account access.
Built for real business impact
1-Click
AI-generated replies per review, not templates
Google-native
Replies published directly through the API
AES-256
OAuth credentials encrypted before storage
Local SEO
Every reply builds compounding ranking signals
Level Feedback launches in June 2026. If you run a restaurant or automotive business and want to stop losing time to manual review management, reach out before launch — early feedback shapes the product before it goes live.
Get Early Access